In the worlds of service careers, no shows hurt. People who make appintments and never show up or call.
Example. I had an appointment this morning at 9 AM. I had booked out three hours since this was a new client referred by another client for adjusting extensions. She didn't show up. I waited until 9:30, called the number I had, it was a business, I left a message and of course NO call back.
So please dear reader, WHY do people do that? I turned down two clients last week who would have liked in at that time.
If you do that at a doctor's office you get billed. I have been asked why we don't bill for no shows. Well, because I don't believe if when a new client calls we ask for her credit card number, she would book.
Especially people who call for consultations. We don't charge for these, but 3 out of 5 people who book for these never show up. Grrrrrrrrrrrrrrrrrrrrrr.
I have two stylists trying to build their businesses. If you don't know it, they don't get paid anything when they have no business. So if you call at 11 AM to make an appointment for a color at 3 PM, the stylist will book out 2 1/2 to 3 hours. Then you don't show up. So they sit for that time, unpaid, unless a walk in comes in.
Last week we had three people do that. Call the same day and not show up. My heart breaks for the stylists when this happens. It happens in every salon to every stylist.
Why do people think it doesn't hurt us? I'm not sure it happens in other businesses as much as a salon.
So please remember this. Stylist do NOT get paid if you don't show up. At least be considerate and call and tell them. We don't care why you can't come in. We don't need an explanation. Just call and say " I need to cancel my appointment with whoever" A considerate stylist or receptionist will ask if you would like to rebook. She will not ask WHY? Just tell her you will call some other time. Over and done.
Have a wonderful day and hug your stylist.
DS
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